Twitter is reportedly planning to crackdown on ‘hate and abuse’ on their platform with the rollout of a new update.TechCrunch reports that following a number of tweets from Twitter CEO Jack Dorsey last week, in which he discussed promised more aggressive rule enforcement on Twitter’s platform, the company has announced a crackdown on hate and abuse on the social media network as part of a new update. A number of Dorsey’s tweets can be seen below.
Now Twitter plans to take action. Speaking to TechCrunch a Twitter representative said, “Although we planned on sharing these updates later this week, we hope our approach and upcoming changes, as well as our collaboration with the Trust and Safety Council, show how seriously we are rethinking our rules and how quickly we’re moving to update our policies and how we enforce them.”
Twitter’s head of safety policy also outlined the company’s new tactics when dealing with abuse in an email to Twitter’s Trust and Safety Council. In the past, Twitter’s policies have not placed specific guidelines on how to deal with violent tweets or images, “hate symbols” have also not been clearly defined. The company still hasn’t specifically defined “hate symbols” but did say that, “at a high level, hateful imagery, hate symbols, etc will now be considered sensitive media.” This means that certain “hate symbols” will show a warning that users must click on to reveal the image.
With “violent groups” on their platform, Twitter, “will take enforcement action against organizations that use/have historically used violence as a means to advance their cause.” These violent groups have also not been defined by the company. Twitter already takes action against individuals or groups that promote or threaten violence but soon tweets that glorify violence will also be monitored. “Murdering makes sense. That way they won’t be a drain on social services,” the email states as an example.
Updates to policies relating to non-consensual nudity, such as revenge porn or creep-shots, have been clearly outlined, “We will immediately and permanently suspend any account we identify as the original poster/source of non-consensual nudity and/or if a user makes it clear they are intentionally posting said content to harass their target. We will do a full account review whenever we receive a Tweet-level report about non-consensual nudity. If the account appears to be dedicated to posting non-consensual nudity then we will suspend the entire account immediately.”
Unwanted sexual advances on the platform will also be subject to greater scrutiny, “We are going to update the Twitter Rules to make it clear that this type of behavior is unacceptable. We will continue taking enforcement action when we receive a report from someone directly involved in the conversation. Once our improvements to bystander reporting go live, we will also leverage past interaction signals (eg things like block, mute, etc) to help determine whether something may be unwanted and action the content accordingly.”
Twitter’s head of policy wrote in an email, “We realize that a more aggressive policy and enforcement approach will result in the removal of more content from our service. We are comfortable making this decision, assuming that we will only be removing abusive content that violates our Rules. To help ensure this is the case, our product and operational teams will be investing heavily in improving our appeals process and turnaround times for their reviews.”
The full email can be read below:
Dear Trust & Safety Council members,
I’d like to follow up on Jack’s Friday night Tweetstorm about upcoming policy and enforcement changes. Some of these have already been discussed with you via previous conversations about the Twitter Rules update. Others are the result of internal conversations that we had throughout last week.
Here’s some more information about the policies Jack mentioned as well as a few other updates that we’ll be rolling out in the weeks ahead.
In addition to launching new policies, updating enforcement processes and improving our appeals process, we have to do a better job explaining our policies and setting expectations for acceptable behavior on our service. In the coming weeks, we will be:
All the best,
Head of Safety Policy